Q: How often do I need to drain my pool?

A: Avoid draining the pool if it can be helped. Sometimes draining your pool can cause irreversible damage to your pool. If you think you need to drain your pool, contact us before draining. A complete draining may not even be necessary.

Q: Water coming out my backwash (waste) line - Is that normal?

A: usually the gasket in the multi-port valve or the entire multiport may be bad. Contact us for service and parts.

Q: Why do you shock a pool?

A: Shock, also called “super chlorinate”, is done to eliminate contaminates from the water to insure a healthy environment. Heavy rains, debris and heavy swimmer loads have an impact on the need to shock your pool.

Q: I have a ring around the water line, what causes this?

A: Dirt and oil from swimmers is the largest cause. Regular brushing using the proper pool cleaner is suggested.

Q: What should I do if pool walls feel slimy?

A: Check your sanitizer level. Also it may be bio-film which would indicate you need to brush your pool walls and floor. By checking you water balance and brushing in time you might help prevent algae growth.

Q: What makes my eyes burn?

A: High total chlorine can cause your eyes to burn but usually it's due to poorly balanced water. Improperly balanced pH is very likely the cause. This is also an indication that it is a good time to shock. Have your water chemistry checked by your TexSun professional.

Q: How long do I have to wait to swim after adding chemicals?

A: You will need to follow the recommendations listed on the chemicals that you have used. The wait time can vary quite a bit depending on which chemicals you have added.

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